Cayuga County (Auburn / Union Springs)
About the Role
The purpose of this position is to provide service to our Cayuga County customers by processing transactions, providing maintenance, fulfilling inquires and offering solutions to customer needs through referrals.
Major Duties and Responsibilities:
- Provide prompt, efficient and friendly service to customers at all times.
- Assist with the processing of teller transactions including deposits, withdrawals, check cashing, loan payments and other banking matters per Bank policy.
- Complete balancing processes including but not limited to cash drawer, ATM, ITM, and check imaging.
- Research and respond to inquiries within the guidelines of Federal Privacy Regulations concerning customer accounts utilizing information stored on the computer system or maintained in other files.
- May be responsible for opening and closing of the Office; which includes building sweep, clear sign, cash vault, and programming of the alarm.
- Must cross-sell company products and services and promote the company brand internally and in the community.
- Responsible for account opening and servicing.
- Represents the Company in a professional manner and exemplifies the desired culture and philosophies of the organization inside and outside the work environment.
- Works effectively as a team member with other members of Management and Department staff.
- May work at any Cayuga County retail office when needed, including in Union Springs and Auburn. May be required to participate in Saturday rotation.
- Responsible for compliance with regulations including but not limited to Anti-Money Laundering, U.S. PATRIOT Act, Bank Secrecy Act, OFAC, Fraud Protection, Security Procedures, and Privacy/Confidentiality requirements.
- Other tasks as assigned by the Management.
Requirements of Position:
- Associate's degree in relevant field is preferred. Minimally, a High School Diploma or equivalent.
- Administrative, cash handling, sales or customer service experience preferred.
- Familiarity with PCs and use of business machines.
- Must be self-motivated, tech savvy and possess a pleasant personality.
- Must have the ability to effectively present information in one-on-one situations with customers.
- Must have the ability to organize and prioritize multiple tasks.