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Message to Our Customers

UPDATE: 03/27/2020

Avoid scams related to COVID-19

Times of crisis are optimal time for scammers to take advantage of people, which is why there is a trend of COVID-19 related scams circulating around. 

These scams can come in a number of different ways, including, text message, email, phone call or direct mail. Scammers may contact consumers claiming to be their financial institution and ask for personal and confidential information. Please note, our institution will never reach out to you asking you to provide your confidential data. 

One of the most recent scams is related to the currently proposed government stimulus check package. Scammers may send fake checks that look like they are coming from the government or a financial institution in hopes of getting the recipients account information. It is important that you do not trust emails, calls or text messages claiming you can get a check from the government in advance.

Our customers' security is of the utmost importance to us. Please help keep your personal information secure by being cautious around COVID-19 related calls, texts, emails and direct mail. 

Read more about how scammers may use COVID-19 to steal your personal information:  



UPDATE: 03/19/2020


The safety and health of our customers and employees is our number one priority. To ensure the safety of our customers and employees we will be taking some extra precautions. Starting Friday, March 20, 2020 and until further notice we will be limiting access to all of our office lobbies. 

As of now, all hours will remain the same. View each office locations hours here


Our contact center is available the following hours:

Monday - Thursday: 8am - 5pm
Friday: 8am - 6pm
Saturday: 9am - 12pm

Please call 315-568-5855 or toll-free at 833-971-3495 for help or to make an appointment at one of our offices.


A message from the FDIC

The Federal Deposit Insurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money. 

Read FDIC Press Release


Signup for Online Banking

Online banking is the easiest and most efficient way to complete routine transactions. 

  • Pay bills
  • Make deposits
  • Transfer money
  • View all of your accounts
  • And more!






At Generations, we are closely monitoring the COVID-19 or coronavirus and its’ impact on our communities and the services we provide. Although the situation continues to develop, at the present time we are available to do business as usual.

- All of our office locations remain open during normal business hours

- All of your funds are available as normal

As a reminder for those who feel unwell, or may be at higher risk:

- Most routine banking transactions can be completed via online banking or the Generations mobile app. If you need help setting up these free services, contact us at 833-971-3495.

- We have bankers ready to assist you over the phone, Monday-Thursday 8am - 5pm, Fridays 8am - 6pm and Saturdays 9am - 12pm call 315-568-5855 or toll free 833-971-3495.

We are monitoring the health of all of our employees, including those that deal directly with the public, and encouraging them to follow the precautions recommended by the Surgeon General, including frequent hand washing and sanitizing.

We will keep you updated as circumstances continue to unfold.