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COVID-19 Updates

 

 

UPDATE: 05/4/2020

COVID-19 TEMPORARY OFFICE AVAILABILITY

To ensure the safety of our customers and employees we will be taking some additional precautions. Starting Monday, April 13, 2020 and until further notice we will be making some changes to our office availability. 

All drive-up and walk-up ATM's are open as usual. As of now, most offices that remain open will have the same office hours as usual. Some exceptions are listed below.

*Starting 4/18 the Albion office will be closed on Saturdays.

*Starting 5/9 the Seneca Falls - Cayuga St. office will be closed on Saturdays. The drive-up ITM will be open as usual. 

 

Our contact center is available the following hours:

Monday - Thursday: 8am - 5pm
Friday: 8am - 6pm
Saturday: 9am - 12pm

Please call 315-568-5855 or toll-free at 833-971-3495 for help or to make an appointment at one of our offices.

 

Signup for Online Banking

Online banking is the easiest and most efficient way to complete routine transactions. 

  • Pay bills
  • Make deposits
  • Transfer money
  • View all of your accounts
  • And more!

ENROLL IN ONLINE BANKING

 


 

UPDATE: 04/13/2020

Message to Insurance Customers

These are difficult times. The New York Legislature and Department of Financial Services have been implementing emergency measures in an effort to protect insurance policyholders who have been hit with financial hardship because of the COVID-19 pandemic.  Regulations they enacted apply to most insurance policies and include: the waiver of late fees; the prohibition on reporting negative data to credit reporting agencies; and the repayment of late premiums over a 12-month period.

 

If you have been impacted by this pandemic, this means help may be available.

  • If you can demonstrate that you’re unable to make a timely premium payment due to financial hardship because of the COVID-19 pandemic, you may be able to pay such premium over a 12-month period. 
  • If your policy is financed through a premium finance agency, they may be required to provide a grace period before cancelling your policy for late payment of an installment if you can demonstrate financial hardship because of the COVID-19 pandemic. This grace period will be 60 days for a property/casualty policy; 90 days for a life insurance policy.  You may be given a 12-month period to pay the missed installment, and the premium finance agency may not impose late fees or  report you to any credit reporting agency or debt collector because of that installment. 

You may prove hardship by submitting a written confirmation to the insurance company or premium finance agency regarding your financial hardship resulting from the COVID-19 pandemic.  The full text of the relevant regulations can be read here: www.biginy.org/nysdfs

As always, we are here to help! If you have any questions about this or your policy, don’t hesitate to contact our team, phone us at 315.568.9476. We’re proud to continue helping you protect what matters most.

 


 

UPDATE: 03/27/2020

Avoid scams related to COVID-19

Times of crisis are optimal time for scammers to take advantage of people, which is why there is a trend of COVID-19 related scams circulating around. 

These scams can come in a number of different ways, including, text message, email, phone call or direct mail. Scammers may contact consumers claiming to be their financial institution and ask for personal and confidential information. Please note, our institution will never reach out to you asking you to provide your confidential data. 

One of the most recent scams is related to the currently proposed government stimulus check package. Scammers may send fake checks that look like they are coming from the government or a financial institution in hopes of getting the recipients account information. It is important that you do not trust emails, calls or text messages claiming you can get a check from the government in advance.

Our customers' security is of the utmost importance to us. Please help keep your personal information secure by being cautious around COVID-19 related calls, texts, emails and direct mail. 

Read more about how scammers may use COVID-19 to steal your personal information: www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing  

 


 

UPDATE: 03/19/2020

COVID-19 (CORONAVIRUS) TEMPORARY OFFICE AVAILABILITY

The safety and health of our customers and employees is our number one priority. To ensure the safety of our customers and employees we will be taking some extra precautions. Starting Friday, March 20, 2020 and until further notice we will be limiting access to all of our office lobbies. 

As of now, all hours will remain the same. View each office locations hours here

 

Our contact center is available the following hours:

Monday - Thursday: 8am - 5pm
Friday: 8am - 6pm
Saturday: 9am - 12pm

Please call 315-568-5855 or toll-free at 833-971-3495 for help or to make an appointment at one of our offices.

 

A message from the FDIC

The Federal Deposit Insurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money. 

Read FDIC Press Release

 

Signup for Online Banking

Online banking is the easiest and most efficient way to complete routine transactions. 

  • Pay bills
  • Make deposits
  • Transfer money
  • View all of your accounts
  • And more!

ENROLL IN ONLINE BANKING

 


 

03/12/2020

MESSAGE TO OUR CUSTOMERS ABOUT COVID-19 VIRUS (CORONAVIRUS)


At Generations, we are closely monitoring the COVID-19 or coronavirus and its’ impact on our communities and the services we provide. Although the situation continues to develop, at the present time we are available to do business as usual.

- All of our office locations remain open during normal business hours

- All of your funds are available as normal


As a reminder for those who feel unwell, or may be at higher risk:

- Most routine banking transactions can be completed via online banking or the Generations mobile app. If you need help setting up these free services, contact us at 833-971-3495.

- We have bankers ready to assist you over the phone, Monday-Thursday 8am - 5pm, Fridays 8am - 6pm and Saturdays 9am - 12pm call 315-568-5855 or toll free 833-971-3495.

We are monitoring the health of all of our employees, including those that deal directly with the public, and encouraging them to follow the precautions recommended by the Surgeon General, including frequent hand washing and sanitizing.

We will keep you updated as circumstances continue to unfold.

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